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QUALITY POLICY

 

The aim of Study Tours Gold Coast is to be viewed by our customers as the best provider of study tour services on the Gold Coast. Quality is the basic requirement for the satisfaction of our customers and the resulting competitiveness and economic success of Study Tours Gold Coast.

Our most important criterion of quality is the satisfaction of our customers (the students, families, education providers & agents). We must aim at maintaining their full confidence in Study Tours Gold Coast as a provider of quality study tours and Homestay accommodation services in association with Gold Coast Student Accommodation Centre. 

We must remain at the cutting edge of our customers’ expectations, in terms of both study tours provided and customer service quality.

Our company dedicates itself to implementing and monitoring the following global quality policy principles:

Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well.

Achieve our commitments for quality, cost and schedule.

Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management.

Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices and customer surveys.

Promote teamwork and use of common language and processes.

Develop staff competencies, creativity, empowerment and accountability
through appropriate development programs and show strong management involvement and commitment.

Pursue the highest standards of quality and customer care in our services.

Recognise that the strict compliance with customer commitments and the surpassing of their expectations is the responsibility of all employees.

Adopt common standards of quality for our services, measure customer satisfaction and provide transparent information to our customers.

Commitment, professional competence, and personal responsibility are required from all employees to achieve the goals based on the global quality policy principles. We will pay constant attention to the continuous evaluation, motivation and training of our human resources.

Study Tours Gold Coast recognises the importance of high quality management in implementing this Quality Policy. The achievement of these quality goals and, consequently, our overriding goal to continue operating as a competitive and successful enterprise, will be determined by our resources, by our organisation and above all by our attitude to quality.

Study Tours Gold Coast shall comply with the requirements of, and make constant efforts to improve our Quality Management System. We will plan, implement, revise and communicate the Objectives of the Quality Management System to enhance its operation.

 
 
CONTACT US: PO Box 4465, Ashmore Qld 4214 ~ Tel: +61 (07) 5527 8688 ~ Fax: +61 (07) 5527 8699 ~ info@studytoursgoldcoast.com.au